{"id":2309,"date":"2023-03-16T19:46:32","date_gmt":"2023-03-16T19:46:32","guid":{"rendered":"http:\/\/www.importadorakorea.com\/inicio\/?page_id=2309"},"modified":"2025-11-20T16:07:13","modified_gmt":"2025-11-20T21:07:13","slug":"pqrs","status":"publish","type":"page","link":"https:\/\/www.importadorakorea.com\/inicio\/pqrs\/","title":{"rendered":"PQRS"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2309\" class=\"elementor elementor-2309\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-cb4224b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"cb4224b\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3e7c250\" data-id=\"3e7c250\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-77efa90 elementor-fixed elementor-widget__width-auto elementor-invisible elementor-widget elementor-widget-image\" data-id=\"77efa90\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;fixed&quot;,&quot;_animation&quot;:&quot;fadeInRight&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.importadorakorea.com\/inicio\/pqrs\/\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"107\" height=\"300\" src=\"https:\/\/www.importadorakorea.com\/inicio\/wp-content\/uploads\/2024\/07\/PQRSF-107x300.png\" class=\"attachment-medium size-medium wp-image-4615\" alt=\"\" srcset=\"https:\/\/www.importadorakorea.com\/inicio\/wp-content\/uploads\/2024\/07\/PQRSF-107x300.png 107w, https:\/\/www.importadorakorea.com\/inicio\/wp-content\/uploads\/2024\/07\/PQRSF-64x180.png 64w, https:\/\/www.importadorakorea.com\/inicio\/wp-content\/uploads\/2024\/07\/PQRSF.png 232w\" sizes=\"(max-width: 107px) 100vw, 107px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d99e4d6 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d99e4d6\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7bbd492\" data-id=\"7bbd492\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e8f8892 elementor-widget elementor-widget-spacer\" data-id=\"e8f8892\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3ac786a elementor-widget elementor-widget-heading\" data-id=\"3ac786a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Pol\u00edticas de garant\u00eda<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-4f7551f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4f7551f\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-d7aa2a6\" data-id=\"d7aa2a6\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-695ba1e elementor-widget elementor-widget-text-editor\" data-id=\"695ba1e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>A continuaci\u00f3n se presentan los indicadores que usted como cliente debe seguir para diligenciar su solicitud de reclamaci\u00f3n, para que nuestro equipo t\u00e9cnico inicie la respectiva investigaci\u00f3n de manera \u00e1gil y eficaz del caso.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-b1037a5 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b1037a5\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-inner-column elementor-element elementor-element-507a990\" data-id=\"507a990\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ecaffbc elementor-widget elementor-widget-text-editor\" data-id=\"ecaffbc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>Paso 1<\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-20b6c23 elementor-widget elementor-widget-text-editor\" data-id=\"20b6c23\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><b>Cliente<\/b>: Debe informar a su asesor comercial del punto de venta que lo atiende, llenando la solicitud con la finalidad de que se brinde la debida orientaci\u00f3n al reclamo y se le pueda otorgar el aval inicial para que nuestro equipo t\u00e9cnico inicie el debido proceso con la solicitud.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-inner-column elementor-element elementor-element-7bafc6d\" data-id=\"7bafc6d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9c4cd92 elementor-widget elementor-widget-text-editor\" data-id=\"9c4cd92\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>Paso 2<\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7c3811a elementor-widget elementor-widget-text-editor\" data-id=\"7c3811a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Cliente<\/strong>: Debe diligenciar y firmar clara y completamente evidenciando la falla presentada en el Formulario por Garant\u00eda entregado por <strong>IMPORTADORA KOREA S.A.S.\/COMERCIAL SERVIMAZDA<\/strong>, adjuntando copia de la factura de venta de adquisici\u00f3n de repuesto(s).<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-inner-column elementor-element elementor-element-bfb4c9d\" data-id=\"bfb4c9d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-24a35fb elementor-widget elementor-widget-text-editor\" data-id=\"24a35fb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>Paso 3<\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-36d17fe elementor-widget elementor-widget-text-editor\" data-id=\"36d17fe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Cliente<\/strong>: Debe diligenciar un formulario por cada repuesto y cada pieza debe venir marcada con el n\u00famero de cada formulario para que nuestro equipo t\u00e9cnico identifique r\u00e1pidamente y claramente el repuesto y su posible falla presentada en la solicitud de garantia.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-inner-column elementor-element elementor-element-90199ff\" data-id=\"90199ff\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f199405 elementor-widget elementor-widget-text-editor\" data-id=\"f199405\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>Paso 4<\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9df5164 elementor-widget elementor-widget-text-editor\" data-id=\"9df5164\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Empresa<\/strong>: Debe revisar el repuesto dando respuesta en m\u00e1ximo 15 d\u00edas h\u00e1biles y para aquellos productos que luego de la revisi\u00f3n se diagnostique que no amerita garant\u00eda porque no es originado por calidad o defecto de fabricaci\u00f3n y dem\u00e1s se evidencia alguna de las siguientes causas:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-cf94314 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"cf94314\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-inner-column elementor-element elementor-element-bb54eec\" data-id=\"bb54eec\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-373c0e6 elementor-widget elementor-widget-text-editor\" data-id=\"373c0e6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Montaje incorrecta de la pieza en el veh\u00edculo<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-inner-column elementor-element elementor-element-db1c3bc\" data-id=\"db1c3bc\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d916faf elementor-widget elementor-widget-text-editor\" data-id=\"d916faf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Falla del veh\u00edculo no asociada por la pieza<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-inner-column elementor-element elementor-element-6d68657\" data-id=\"6d68657\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5bf0ced elementor-widget elementor-widget-text-editor\" data-id=\"5bf0ced\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Conducci\u00f3n incorrecta por parte de los conductores<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-inner-column elementor-element elementor-element-d7c319c\" data-id=\"d7c319c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f02e1e3 elementor-widget elementor-widget-text-editor\" data-id=\"f02e1e3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>No concordancia de la pieza con el despachado<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-bb34d9d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"bb34d9d\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-inner-column elementor-element elementor-element-ecba710\" data-id=\"ecba710\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a1286de elementor-widget elementor-widget-text-editor\" data-id=\"a1286de\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Fecha de vencimiento de la pieza como tal (perecedero)<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-inner-column elementor-element elementor-element-9e549da\" data-id=\"9e549da\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-de52c1c elementor-widget elementor-widget-text-editor\" data-id=\"de52c1c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Fecha de vencimiento de solicitud de garant\u00eda de la pieza<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-inner-column elementor-element elementor-element-84ee398\" data-id=\"84ee398\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-271df4f elementor-widget elementor-widget-text-editor\" data-id=\"271df4f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Mal estado de la pieza no asociadas a la entrega<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-inner-column elementor-element elementor-element-f5eea6a\" data-id=\"f5eea6a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b2a270c elementor-widget elementor-widget-text-editor\" data-id=\"b2a270c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Piezas no comercializadas por la empresa<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-afb7f15 elementor-widget elementor-widget-text-editor\" data-id=\"afb7f15\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Despu\u00e9s de verificada la calidad y el funcionamiento las piezas el\u00e9ctricas a la hora de la venta, no se podr\u00e1 generar garant\u00eda por estas.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7df9ff6 elementor-widget elementor-widget-text-editor\" data-id=\"7df9ff6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Los fletes de transporte solo ser\u00e1n asumidos por <strong>IMPORTADORA KOREA S.A.S.\/COMERCIAL SERVIMAZDA<\/strong>, cuando los repuestos son aceptados en garant\u00eda por falla del mismo<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5320b61 elementor-widget elementor-widget-text-editor\" data-id=\"5320b61\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Todo repuesto sale de nuestras instalaciones previamente revisado y marcado, por favor evite reclamaciones innecesarias<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1487d1a elementor-widget elementor-widget-image\" data-id=\"1487d1a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"55\" src=\"https:\/\/www.importadorakorea.com\/inicio\/wp-content\/uploads\/2025\/11\/PROCEDIMIENTO-PARA-SOLICITUDES-DE-GARANTIAS-EN-SERVICIO-AUTOMOTRIZ-Y-REPUESTOS-1024x70.png\" class=\"attachment-large size-large wp-image-5082\" alt=\"\" srcset=\"https:\/\/www.importadorakorea.com\/inicio\/wp-content\/uploads\/2025\/11\/PROCEDIMIENTO-PARA-SOLICITUDES-DE-GARANTIAS-EN-SERVICIO-AUTOMOTRIZ-Y-REPUESTOS-1024x70.png 1024w, https:\/\/www.importadorakorea.com\/inicio\/wp-content\/uploads\/2025\/11\/PROCEDIMIENTO-PARA-SOLICITUDES-DE-GARANTIAS-EN-SERVICIO-AUTOMOTRIZ-Y-REPUESTOS-300x20.png 300w, https:\/\/www.importadorakorea.com\/inicio\/wp-content\/uploads\/2025\/11\/PROCEDIMIENTO-PARA-SOLICITUDES-DE-GARANTIAS-EN-SERVICIO-AUTOMOTRIZ-Y-REPUESTOS-768x52.png 768w, https:\/\/www.importadorakorea.com\/inicio\/wp-content\/uploads\/2025\/11\/PROCEDIMIENTO-PARA-SOLICITUDES-DE-GARANTIAS-EN-SERVICIO-AUTOMOTRIZ-Y-REPUESTOS-1536x105.png 1536w, https:\/\/www.importadorakorea.com\/inicio\/wp-content\/uploads\/2025\/11\/PROCEDIMIENTO-PARA-SOLICITUDES-DE-GARANTIAS-EN-SERVICIO-AUTOMOTRIZ-Y-REPUESTOS-600x41.png 600w, https:\/\/www.importadorakorea.com\/inicio\/wp-content\/uploads\/2025\/11\/PROCEDIMIENTO-PARA-SOLICITUDES-DE-GARANTIAS-EN-SERVICIO-AUTOMOTRIZ-Y-REPUESTOS-64x4.png 64w, https:\/\/www.importadorakorea.com\/inicio\/wp-content\/uploads\/2025\/11\/PROCEDIMIENTO-PARA-SOLICITUDES-DE-GARANTIAS-EN-SERVICIO-AUTOMOTRIZ-Y-REPUESTOS.png 1552w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-050e43f elementor-widget elementor-widget-text-editor\" data-id=\"050e43f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>La garant\u00eda de servicio es de 3 meses o 5000 km; lo primero que ocurra. Toda posible garant\u00eda es sometida a una inspecci\u00f3n y verificaci\u00f3n por parte del equipo t\u00e9cnico del <strong>BCS IMPORTADORA KOREA S.A.S<\/strong> a fin de corroborar la aplicaci\u00f3n o no de la misma, solo los sistemas del veh\u00edculo que est\u00e9n directamente implicados a la reclamaci\u00f3n de garant\u00eda ser\u00e1n evaluados dentro de la misma.<\/p><p><br><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-bf6cc06 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"bf6cc06\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-15455ad\" data-id=\"15455ad\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-36491f5 elementor-widget elementor-widget-heading\" data-id=\"36491f5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u00bfQu\u00e9 no cubre la garant\u00eda?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-48cb5b6 elementor-widget elementor-widget-text-editor\" data-id=\"48cb5b6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>El mal uso, la sobre carga o sobre peso, reparaciones echas en otro taller, reparaciones temporales que hayan deteriorado el sistema implicado en la posible garant\u00eda, no se tendr\u00e1n en cuenta reclamaciones en veh\u00edculos que hacen parte de competencias automovil\u00edsticas.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-08ecb9f elementor-widget elementor-widget-heading\" data-id=\"08ecb9f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u00bfQu\u00e9 invalida la garant\u00eda?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7f4274e elementor-widget elementor-widget-text-editor\" data-id=\"7f4274e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Od\u00f3metro alterado o desconectado, piezas no suministradas por la compa\u00f1\u00eda, trabajos no realizados por la compa\u00f1\u00eda, manipulaciones o alteraciones al sistema objeto de reclamo, reparaciones no autorizadas por la compa\u00f1\u00eda.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2bc576a elementor-widget elementor-widget-image\" data-id=\"2bc576a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"55\" src=\"https:\/\/www.importadorakorea.com\/inicio\/wp-content\/uploads\/2023\/03\/Procedimiento-2-1024x71.png\" class=\"attachment-large size-large wp-image-2338\" alt=\"\" srcset=\"https:\/\/www.importadorakorea.com\/inicio\/wp-content\/uploads\/2023\/03\/Procedimiento-2-1024x71.png 1024w, https:\/\/www.importadorakorea.com\/inicio\/wp-content\/uploads\/2023\/03\/Procedimiento-2-600x41.png 600w, https:\/\/www.importadorakorea.com\/inicio\/wp-content\/uploads\/2023\/03\/Procedimiento-2-64x4.png 64w, https:\/\/www.importadorakorea.com\/inicio\/wp-content\/uploads\/2023\/03\/Procedimiento-2-300x21.png 300w, https:\/\/www.importadorakorea.com\/inicio\/wp-content\/uploads\/2023\/03\/Procedimiento-2-768x53.png 768w, https:\/\/www.importadorakorea.com\/inicio\/wp-content\/uploads\/2023\/03\/Procedimiento-2-1536x106.png 1536w, https:\/\/www.importadorakorea.com\/inicio\/wp-content\/uploads\/2023\/03\/Procedimiento-2.png 1811w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-3ad8bff elementor-widget elementor-widget-text-editor\" data-id=\"3ad8bff\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Para reclamos por defectos del producto se requiere entregar la pieza f\u00edsica y la descripci\u00f3n exacta con la No Conformidad <a href=\"https:\/\/www.importadorakorea.com\/inicio\/wp-content\/uploads\/2023\/11\/formularios_garatias-1.pdf\"><strong>(Descarga el formato aqu\u00ed)<\/strong><\/a>, toda devoluci\u00f3n o cambio de mercanc\u00eda deber\u00e1 ser notificada y soportada con la factura de compra en caso de presentarse No-conformidad con los productos durante la entrega, se realizara inmediatamente la recogida del producto, indicando en la factura la raz\u00f3n por cual no se recibe el producto.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-b5cd89f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b5cd89f\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-inner-column elementor-element elementor-element-698f9c4\" data-id=\"698f9c4\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-29a867e elementor-widget elementor-widget-text-editor\" data-id=\"29a867e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>El transporte de los productos a devolver se pactar\u00e1 entre el cliente y el Asesor Comercial<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-inner-column elementor-element elementor-element-2f8bf0d\" data-id=\"2f8bf0d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4f8d169 elementor-widget elementor-widget-text-editor\" data-id=\"4f8d169\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Solo se recibir\u00e1 producto en devoluci\u00f3n cuando el funcionario encargado haya previamente inventariado y verificado el producto<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-inner-column elementor-element elementor-element-5d198a7\" data-id=\"5d198a7\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-af45577 elementor-widget elementor-widget-text-editor\" data-id=\"af45577\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Solo se aceptar\u00e1 devoluci\u00f3n de productos en sus empaques originales sellados y en buen estado<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-inner-column elementor-element elementor-element-709b510\" data-id=\"709b510\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-49f8972 elementor-widget elementor-widget-text-editor\" data-id=\"49f8972\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Se har\u00e1 reposici\u00f3n de producto a las devoluciones generadas por la calidad del producto, aver\u00eda en el despacho o faltantes de mercanc\u00eda<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-183ccbb elementor-widget elementor-widget-image\" data-id=\"183ccbb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"75\" src=\"https:\/\/www.importadorakorea.com\/inicio\/wp-content\/uploads\/2023\/03\/Importante-1024x96.png\" class=\"attachment-large size-large wp-image-2357\" alt=\"\" srcset=\"https:\/\/www.importadorakorea.com\/inicio\/wp-content\/uploads\/2023\/03\/Importante-1024x96.png 1024w, https:\/\/www.importadorakorea.com\/inicio\/wp-content\/uploads\/2023\/03\/Importante-600x56.png 600w, https:\/\/www.importadorakorea.com\/inicio\/wp-content\/uploads\/2023\/03\/Importante-64x6.png 64w, https:\/\/www.importadorakorea.com\/inicio\/wp-content\/uploads\/2023\/03\/Importante-300x28.png 300w, https:\/\/www.importadorakorea.com\/inicio\/wp-content\/uploads\/2023\/03\/Importante-768x72.png 768w, https:\/\/www.importadorakorea.com\/inicio\/wp-content\/uploads\/2023\/03\/Importante.png 1536w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-99ce342 elementor-widget elementor-widget-heading\" data-id=\"99ce342\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Formulario de PQRSF<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7be6fbf elementor-widget elementor-widget-text-editor\" data-id=\"7be6fbf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>En\u00a0<strong>Importadora Korea<\/strong> es un gusto poder atender sus quejas y reclamos ya que estas nos ayudan a fortalecer y mejorar nuestros procesos de calidad.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d44d79e elementor-button-align-center elementor-widget elementor-widget-form\" data-id=\"d44d79e\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Siguiente&quot;,&quot;step_previous_label&quot;:&quot;Anterior&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"Formulario contacto\" aria-label=\"Formulario contacto\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"2309\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"d44d79e\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"PQRS | Importadora Korea S.A.S.\" \/>\n\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"queried_id\" value=\"2309\"\/>\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-above\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-step elementor-field-group elementor-column elementor-field-group-field_3724156 elementor-col-100\">\n\t\t\t\t\t\t\t<div class=\"e-field-step elementor-hidden\" data-label=\"\" data-previousButton=\"\" data-nextButton=\"\" data-iconUrl=\"\" data-iconLibrary=\"fas fa-star\" data-icon=\"\" ><\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-field_63eb494 elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_63eb494\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tTipo de solicitud\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before \">\n\t\t\t<div class=\"select-caret-down-wrapper\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"eicon-caret-down\"><\/i>\t\t\t<\/div>\n\t\t\t<select name=\"form_fields[field_63eb494]\" id=\"form-field-field_63eb494\" class=\"elementor-field-textual elementor-size-md\">\n\t\t\t\t\t\t\t\t\t<option value=\"Felicitaci\u00f3n\">Felicitaci\u00f3n<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Pregunta\">Pregunta<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Queja\">Queja<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Reclamo\">Reclamo<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Sugerencia\">Sugerencia<\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-name elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-name\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tNombre completo\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[name]\" id=\"form-field-name\" class=\"elementor-field elementor-size-md  elementor-field-textual\" placeholder=\"Nombre completo\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-email elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-email\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tCorreo electr\u00f3nico\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-md  elementor-field-textual\" placeholder=\"Correo electr\u00f3nico\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-number elementor-field-group elementor-column elementor-field-group-field_113541f elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_113541f\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tTel\u00e9fono celular\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t<input type=\"number\" name=\"form_fields[field_113541f]\" id=\"form-field-field_113541f\" class=\"elementor-field elementor-size-md  elementor-field-textual\" placeholder=\"Tel\u00e9fono celular\" required=\"required\" min=\"\" max=\"\" >\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-step elementor-field-group elementor-column elementor-field-group-field_7cadb85 elementor-col-100\">\n\t\t\t\t\t\t\t<div class=\"e-field-step elementor-hidden\" data-label=\"\" data-previousButton=\"\" data-nextButton=\"\" data-iconUrl=\"\" data-iconLibrary=\"fas fa-star\" data-icon=\"\" ><\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-message elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-message\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tMensaje\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-md\" name=\"form_fields[message]\" id=\"form-field-message\" rows=\"4\" placeholder=\"Describe tu solicitud\" required=\"required\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-upload elementor-field-group elementor-column elementor-field-group-field_e65be83 elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_e65be83\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tSube el formato\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<input type=\"file\" name=\"form_fields[field_e65be83]\" id=\"form-field-field_e65be83\" class=\"elementor-field elementor-size-md  elementor-upload-field\" required=\"required\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-step elementor-field-group elementor-column elementor-field-group-field_017e95d elementor-col-100\">\n\t\t\t\t\t\t\t<div class=\"e-field-step elementor-hidden\" data-label=\"\" data-previousButton=\"\" data-nextButton=\"\" data-iconUrl=\"\" data-iconLibrary=\"fas fa-star\" data-icon=\"\" ><\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-acceptance elementor-field-group elementor-column elementor-field-group-field_8696986 elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_8696986\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tAceptaci\u00f3n\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-subgroup\">\n\t\t\t<span class=\"elementor-field-option\">\n\t\t\t\t<input type=\"checkbox\" name=\"form_fields[field_8696986]\" id=\"form-field-field_8696986\" class=\"elementor-field elementor-size-md  elementor-acceptance-field\" required=\"required\">\n\t\t\t\t<label for=\"form-field-field_8696986\">Acepto dar mis datos personales teniendo en cuenta el aviso de privacidad, el manual de p\u00f3liticas web y la cl\u00e1sula de consentimiento.<\/label>\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-recaptcha_v3 elementor-field-group elementor-column elementor-field-group-field_3b25099 elementor-col-100 recaptcha_v3-inline\">\n\t\t\t\t\t<div class=\"elementor-field\" id=\"form-field-field_3b25099\"><div class=\"elementor-g-recaptcha\" data-sitekey=\"6LfBiBopAAAAAFG2eX0pLOMgmiO8i0m6rH5IpV1v\" data-type=\"v3\" data-action=\"Form\" data-badge=\"inline\" data-size=\"invisible\"><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-md\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas 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false,\r\n  };\r\n\r\n  (function(d, s, id) {\r\n    var js, fjs = d.getElementsByTagName(s)[0];\r\n    if (d.getElementById(id)) return;\r\n    js = d.createElement(s); js.id = id;\r\n    js.src = 'https:\/\/widgets.2chat.io\/index.js';\r\n    fjs.parentNode.insertBefore(js, fjs);\r\n  }(document, 'script', '_2chat'));\r\n<\/script>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9826a71 elementor-widget elementor-widget-spacer\" data-id=\"9826a71\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Pol\u00edticas de garant\u00eda A continuaci\u00f3n se presentan los indicadores que usted como cliente debe seguir para diligenciar su solicitud de reclamaci\u00f3n, para que nuestro equipo t\u00e9cnico inicie la respectiva investigaci\u00f3n de manera \u00e1gil y eficaz del caso. Paso 1 Cliente: Debe informar a su asesor comercial del punto de venta que lo atiende, llenando la [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2309","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>PQRS | Importadora Korea S.A.S.<\/title>\n<meta name=\"description\" content=\"La voz de nuestros clientes manda la parada en nuestras decisiones de mejora, es por eso que para nosotros es importante la opi\u00f3n de todos.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.importadorakorea.com\/inicio\/pqrs\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta 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